Refund policy

48-hour return window

You may return a product within 48 hours of delivery, provided it is in brand-new condition: unused, never taken on the water, free of scratches or marks, and returned complete with all original packaging, accessories and documentation.

Products that have been ridden, launched, immersed, scratched or otherwise used are not eligible for return. Given the nature of eFoils and underwater scooters, even a single session leaves the product no longer new — please inspect your gear on delivery and contact us straight away if anything is not right.

How to request a return

  1. Contact us within 48 hours of delivery — WhatsApp +971 58 263 4151 or sales@efoils.ae — with your order number and the reason for the return.
  2. Send photos of the product and its packaging so we can confirm condition before collection.
  3. Once approved, we arrange collection or you return the item to us in Dubai.
  4. We inspect the item on arrival. If it meets the brand-new condition above, we refund to the original payment method.

Refunds are processed once the returned item has been inspected and accepted. Please allow a few working days for the amount to appear on your statement, depending on your bank or card issuer.

Return costs

Return shipping is arranged with us and, for returns within the UAE, we cover the collection cost. For returns from outside the UAE, return shipping is at your cost. Original delivery charges, where they applied, are not refunded.

Damaged or defective items

This is separate from the 48-hour return window. If a product arrives damaged or develops a fault, it is handled under the official Waydoo manufacturer warranty and serviced locally in Dubai. Report transport damage to us as soon as possible after delivery — ideally within 48 hours, with photos — and we will take it from there. See Warranty & Service for what is covered and how claims work.

Cancellations

In-stock orders can usually be cancelled before dispatch at no cost. For special-order items, contact us as early as possible and we will tell you honestly what is still possible.

Selling your gear later

Beyond the return window, we will always do our best to help you find a buyer if you wish to sell your board — the UAE foiling community is growing, and well-kept gear moves fast.

Questions before you order? Talk to us first — we would rather help you buy the right setup than process a return.