Refund policy

Returns

We do not accept returns or offer refunds for change of mind. eFoils and underwater scooters are high-value technical equipment, and we keep our pricing honest by not building return losses into it.

Damaged or defective items

If a product arrives damaged or develops a fault, it is handled under the official Waydoo manufacturer warranty and serviced locally in Dubai. Report transport damage to us as soon as possible after delivery — ideally within 48 hours, with photos — and we will take it from there. See Warranty & Service for details.

Cancellations

In-stock orders can usually be cancelled before dispatch. For special-order items, contact us as early as possible and we will tell you honestly what is still possible.

Selling your gear later

We will always do our best to help you find a buyer if you wish to sell your board — the UAE foiling community is growing, and well-kept gear moves fast.