Warranty & Service

Every product we sell as the official Waydoo distributor for the Middle East is covered by the official Waydoo manufacturer warranty — and serviced locally in Dubai, so your gear never has to leave the region for support.

What the warranty covers

• Manufacturing and material defects in normal use, per Waydoo's official warranty policy.
• The warranty period for each product and component is stated on your invoice and in the product documentation.
• Repairs use genuine Waydoo parts, fitted by our team in Dubai.

What it does not cover

• Normal wear (propellers, scratches, cosmetic marks), impact damage and damage from misuse.
• Water damage caused by incorrect assembly or missing seals.
• Batteries stored flat, overheated or charged with non-genuine chargers.
• Units modified or repaired outside our service.

Grey imports

We can only provide local warranty service for equipment sold by us or by official Waydoo channels. If you bought elsewhere, contact us before assuming coverage — we can usually still help with paid service and genuine parts.

How to make a claim

1. Message us on WhatsApp (+971 58 263 4151) or email us with your invoice and the product serial number.
2. Describe the issue — photos or a short video speed things up a lot.
3. We assess it, confirm coverage, and repair or replace in Dubai with genuine parts.

Batteries, water and heat are a demanding combination. If something feels wrong with your gear, stop riding and talk to us — early attention keeps small issues small.